Audio and Video Recording: Record end user audio and video of the support session and attach the recording to the ticket for future reference. Collaborative Remediation Tools: Draw, annotate or whiteboard on an end user’s device screen to illustrate the cause and solution to the issues they are facing. Powerful Remote Control: Remote into problematic devices to identify issues and educate and empower the end user to resolve it themselves. Advanced Diagnostic Tools: Device Snapshot, Device Screenshot and Device Logs allow you to pull detailed, precise device data from the moment an issue occurs. 
While SOTI Pocket Controller is hitting the beach, it’s legacy and core features can still be found in SOTI Assist, along with its direct successor SOTI MobiControl, and the entire SOTI ONE Platform. SOTI Assist Includes Everything in SOTI Pocket Controller…And More
2013 Superstar Award for Consumer Apps, Security 7. 2013 Superstar Award for Consumer Apps, Cloud Services or Remote Desktop Access 6. 2011 Superstar Award for Consumer Apps, Information or File Management 5. 2011 Superstar Award for Consumer Apps, Cloud Services or Remote Desktop Access 4. 
2003 Pocket PC Magazine Remote Host Control 3. This is reflected in the numerous awards it has won over the years: SOTI Pocket Controller was ahead of its time when it came to the concept of delivering total control and visibility over mobile devices to the modern enterprise. 2 He then gave it a name: SOTI Pocket Controller.įor nearly two decades, SOTI Pocket Controller provided world-class service by enabling enterprises to remotely control and provide real-time support to mobile devices across a variety of industries including retail, transportation and logistics and field services.īut now, it’s time to say a big THANK YOU to SOTI Pocket Controller and all the customers who’ve relied on it over the years as it heads off into a well-earned retirement. 1Īfter several ideas and iterations, he finally hit upon something – a software system that allowed the user to control his or her mobile phone from their laptop. Back then, it was founder and CEO Carl Rodrigues tinkering in his basement and looking to develop a bestselling computer product. SOTI, as it is known today, didn’t exist either. Smartphones? Tablets? Video calls? Apps? Those things didn’t exist as we know them today. Google Android and the first iPhone were still seven years away. Way back in 2001, the concept of mobile technology was limited to Windows PDAs, Palm Pilots and pagers.
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